Case Study:

Email Migration and Spam Mitigation for Small Engineering Firm

Background:

An engineering firm with seven staff was using a third party for email hosting and wanted to expand the number of staff using email within their firm. Existing staff were also having issues with email because of large amounts of spam they faced.

Requirement:

Set all staff up with their own email and reduce the amount of spam inflicted upon them.

Solution:

On investigation it proved that email hosting was not part of the current service providers’ core business. To increase the amount of email functionality, with better web interfaces for both users and in-house administration, and also the ability to implement intelligent anti-spam filters, a change to a specialist email-hosting provider was advised. To simplify their configuration the hosting of Domain Naming Services was also to be changed between providers.

We liaised with the engineering firms’ domain name registrar, and the old and new hosting companies to implement necessary changes. All email accounts were setup with the new service provider and anti-spam filtering enabled on accounts as necessary. Spam was also reduced by changing the way email was configured for their domain, by removing the catch-all and bouncing emails to non-existent email addresses. While domain naming was being transferred, which can take some time to ‘filter’ through the internet, email could be directed to either provider and needed to be retrieved from both. All staff at the firm were given their new account details and their machines configured to pick up email from the new provider.