Case Study:

Urgent Server Implementation for Nationwide Car-Rental Agency

Background:

A nationwide car rental agency had an urgent problem as their server, running the application for hiring out their rentals, had become unstable under load. The application was accessed via terminal services and utilised a database on the same machine. Their only IT employee was overseas on holiday. They had already purchased a second server prior to experiencing any problems, with a view to replace the existing server.

Requirement:

Build the new server and make it operational over the course of a weekend to ensure minimum downtime and lost productivity.

Solution:

The original server was disconnected from the network and was used, in place of lack of documentation, to determine the required configuration. The new server was built and configured with some improvements. The database was restored and configured while working in conjunction with the database developer. All client machines connectivity to the new server were tested and confirmed prior to completing the job. The job was documented in full on completion for the benefit of the returning IT employee.