Case Study:

Network Implementation for Small Legal Practice

Background:

A small law firm with three staff needed to implement a network and systems to take advantage of web-enabled applications, such as Landonline, provided by government departments. There was no existing infrastructure or reusable equipment suitable for the tasks at hand.

Requirement:

Provide a complete solution covering supply of products, implementation, and training on new systems, with minimum technical input required from the customer, ultimately resulting in working web-enabled applications.

Solution:

The customer and application providers functional requirements for equipment were analysed and a quote provided covering an ADSL router, desktop computer, multifunction printer, office software, and a managed security suite. After full explanation of equipment needed all products were ordered and consolidated at iTOPS prior to implementation.

An ADSL connection was organised and after this went live the systems were taken onsite and setup. The ADSL router was configured, the desktop setup on internal network and its operating system and all applications installed and configured appropriately, including those required by the web-application provider. McAfee Total Protection for Small Business, with desktop firewall, antivirus and anti-spyware was installed and configured to report any problems back to iTOPS enabling proactive security. The multifunction printer was also setup on the internal network and configured to replace the existing fax machine which had reached the end of its useful life.

Once all systems were operational and applications tested, training was provided at a pace tailored to the customer.